FAQ’s

These are the most frequently asked questions or FAQ’s we receive. Can’t find the answer you’re looking for? Then feel free to contact us.

 

You may be looking for something else

If you are looking for FAQ’s for Clearpay, wanting to know how we grade our toys or want to see what our customers think or Maybe you’re looking to sell your collection of toys and want a price for a valuable toy. Check the links to the right to see if they are more helpful.

Payment

We accept many forms of payment including Visa, American Express, Mastercard & others. Our payments are securely processed by Square and are fully encrypted. Our site also has SSL security certificate, as shown in the address bar with the padlock, which shows you are totally safe shopping on our site.

Yes of course you can and it can be arranged by contacting us at [email protected]. Just let us know what you wish to purchase and when you would like to collect and we will mark those products on hold until that date. You mustn’t go through the checkout procedure as it will request payment via electronic means

Yes we do.

Just click on to the item you would like and select the green “Make Offer” button. A pop up form will appear for you to leave your details, don’t forget your email address as we need it to reply.

Hopefully, we will come to a suitable agreement and have a little fun at the same time.

Shipping

Shipping costs differ from country to country. You can see a full list of our charges here. You can also see a full list of all the countries we deliver to.

Yes we do ship worldwide and post and packing charges will depend on the weight, dimensions and value of the parcel.

Where ever possible we will pack all your items within the one parcel.

Please contact us for further details.

For many years we have set the standard in packaging collectible toys and many of our competitors now adopt our methods. As collectors, we know how important it is to receive your item in top condition and use every method possible to ensure a safe delivery.

Returns

Yes and you can return an item for any reason or none. We offer a no quibble returns for any item purchased from our store as long as that item remains in the condition in which it was sold. Our full returns policy can be found here

Any sealed vintage, Out of Production (OOP) or used for display collectible item is sold as a Non-Functioning factory sealed collectors item and if that seal is broken it is ineligable for return. Sorry

Just like purchasing from a shop, all returns are at your expense and are your resposibility.

Products

This is a great question and one we get asked hundreds of times. The answer is, trust. Trust that we know what we are doing, trust in our integrity and trust that we never, knowingly, set out to mislead anyone.

We never sell reproduction items, such as repro weapons for Star Wars toys for example. We may occasionally sell collections of repainted or restored items, but they will ALWAYS be described as such

MIB means “Mint in Box” and is a commonly used descriptive of many of the items we sell. Mint is the highest grade a toy can receive and is accepted worldwide as a description of its condition.

Click here to see our grading page which shows our grading methods and terms which will leave you in no doubt as to our thoughts of that items condition.

We travel up and down the country finding collections just for you. We get them from collectors, auctions, charity shops and other places.

The vast majority come from peoples lofts which have been left for years and years which always need cleaning and the spiders evicting.

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