FAQ’s

FAQ’s

These are the most frequently asked questions. Can’t find the answer you’re looking for? Then feel free to contact us.

Payment

What payment methods do you accept and is it safe?

We accept many forms of payment including Visa, American Express, Mastercard & PayPal. Our payments are securely proccessed by Stripe and are fully encrypted. Our site is also has SSL security certificate, which is shown by the https and green padlock, which shows you are totally safe shopping on our site.

Can I pay cash on Collection?

Yes of course you can and it can be arranged by contacting us at [email protected] Just let us know what you wish to purchase and when you would like to collect and we will mark those products on hold until that date. You mustn’t go through the checkout procedure as it will request payment via electronic means

I've seen an item I want, Do you accept offers?

Yes we do.

Just click on to the item you would like and select the green “Make Offer” button. A pop up form will appear for you to leave your details, don’t forget your email address as we need it to reply.

Hopefully, we will come to a suitable agreement and have a little fun at the same time.

Shipping

What are the shipping costs?

Shipping costs differ from country to country. You can see a full list of our charges here. You can also see a full list of all the countries we deliver to.

Do you Post worldwide?

Yes we do ship worldwide and post and packing charges will depend on the weight, dimensions and value of the parcel.

Where ever possible we will pack all your items within the one parcel.

Please contact us for further details.

Will my goods be safe in the post?

For many years we have set the standard in packaging collectible toys and many of our competitors now adopt our methods. As collectors, we know how important it is to receive your item in top condition and use every method possible to ensure a safe delivery.

Returns

Do you accept returns?

Yes and you can return an item for any reason or none. We offer a no quibble returns for any item purchased from our store as long as that item remains in the condition in which it was sold. Our full returns policy can be found here

I purchased a sealed vintage toy, but it isn't working. Can I return it?

Any sealed vintage, Out of Production (OOP) or used for display collectible item is sold as a Non-Functioning factory sealed collectors item and if that seal is broken it is ineligable for return. Sorry

Who pays for the return?

Just like purchasing from a shop, all returns are at your expense and are your resposibility.

Products

How do I know the item is genuine?

This is a great question and one we get asked hundreds of times. The answer is, trust. Trust that we know what we are doing, trust in our integrity and trust that we never, knowingly, set out to mislead anyone.

We never sell reproduction items, such as repro weapons for Star Wars toys for example. We may occasionally sell collections of repainted or restored items, but they will ALWAYS be described as such

What does MIB or Mint mean?

MIB means “Mint in Box” and is a commonly used descriptive of many of the items we sell. Mint is the highest grade a toy can receive and is accepted worldwide as a description of its condition.

Click here to see our grading page which shows our grading methods and terms which will leave you in no doubt as to our thoughts of that items condition.

Where do you get all you amazing stuff?

We travel up and down the country finding collections just for you. We get them from collectors, auctions, charity shops and other places.

The vast majority come from peoples lofts which have been left for years and years which always need cleaning and the spiders evicting.

Rewards

Do you have a loyalty program?

Yes, we do.

In the form of DT Collectable Toys Points which can be collected on every purchase, referral for liking or sharing products.

Check out this page for more details

Where are my points?

Your points are safely stored in your account, waiting for you to use them. If you didn’t log in to your account at the time of your purchase, I’m afraid those points cannot be added retrospectively, you must be logged in to your account or make an account at the time of purchase.

Can I buy points for future use?

At the moment, no you cannot purchase points for future use.

Do keep in touch as this has been a much requested option that we are looking at the possibility of purchasing points in the near future and either gifting them to someone else or just keeping them for yourself.

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