Extended Returns until 31st January 2016
Brand new items purchased in-store or online from 21st November 2016 can be returned or exchanged until 31st January 2017. Please read the return advice below. Returns cannot be accepted for Collectible, Obsolete (Out of Production) or Used items as these items are sold as is. Any damage caused by the delivery company may be returned for a full refund.
The delivery charge is non refundable, unless the goods are faulty. The return cost is non refundable in any circumstance. There are no exceptions to this. Please ensure that the item you are returning is as it was delivered with any damage/missing items clearly detailed. Please keep all outer packaging as this can be reused to return the goods to us.
For full details click here. If you are still unsure just send an email and we will be happy to help.
We can recommend using myHermes to return your order. They have over 3000 parcel drop points in local stores. Many have extended opening hours and are open 7 days a week, so you can return items at a time and place that suits you.
Visit myHermes where you can create a returns label for as little as £2.75. You will receive proof of postage, online tracking and compensation cover up to £25.
You can make your own arrangements through any postal carrier but we recommend you use one who can give you a “Certificate of Posting” as, until the parcel reaches us, it’s your responsibility.